Harper’s Magazine for Android

HELP / FREQUENTLY ASKED QUESTIONS

Getting the app
Navigating the app
Managing your account

If your question isn’t answered below, please email app@harpers.org and we’ll be happy to help. Be as specific as possible when describing any errors you’re experiencing: tell us what device you’re using, what operating system you’re running, and what behavior you’re seeing.

Note that we are unable to provide phone support for the app. We typically respond to email inquiries within two business days.


GETTING THE APP

How do I get the app?
What versions of Android does the app work on?
I’m a Harper’s print subscriber. How do I read the magazine on my Android device?
How do I subscribe or buy an issue through the app?
What happens to the information I provide to Tugboat Yards?
Do I get access to the archive on Harpers.org if I subscribe through the app?
I’m an international subscriber. How do I sign up for archive access?


How do I get the app?

Search “Harper’s” in the Google Play store, or visit our Play page and download it. The app and all issues of the magazine are free for subscribers to the print edition. Other readers can download the app and buy single copies of the magazine or subscribe there.

To subscribe to the print edition and gain instant access to the digital version of the magazine, please visit our subscription page.

What versions of Android does the app work on?

Version 4.1 (Jelly Bean) and up.

I’m a Harper’s print subscriber. How do I read the magazine on my Android device?

Once you’ve downloaded the app, open it and select “Sign in” at top right. Choose the option to log in using either your Harpers.org email address and password, or your account number (after the letters PRS on your mailing label) or postal address. If you select Email address, you will be prompted to provide your email address first, then your password.

If you’ve forgotten your email address and password, or need to create a password, sign in to Customer Care, select Email/Password information, and add or change your information.

How do I subscribe or buy an issue through the app?

To purchase an Android subscription, select “Become a Subscriber!” in the app’s library; to purchase an issue, select the price next to the desired edition.

You will then be taken to the Harper’s for Android page, hosted by Tugboat Yards, where you can complete your purchase.

When you’re finished, you will be instructed to return to the app, where you can select Sign in, then “Email Address.” Enter the email address you provided to Tugboat Yards, and your purchase will be verified.

You can also make your purchase from a desktop computer or other device by visiting our Play page.

What happens to the information I provide to Tugboat Yards?

Tugboat Yards will set a cookie to establish that you’ve been to the site and made a purchase. This will allow single-issue buyers to purchase new editions or a subscription without having to sign in again, and will prevent users from buying duplicate products.

When you first provide your information to Tugboat, you will be given the option of appearing on the Supporter page for Harper’s Magazine, where you can find other members of the Harper’s community.

We will also use subscribers’ Tugboat accounts to send renewal reminders.

If I buy an Android subscription, do I get access to the archive on Harpers.org?

All in-app subscribers receive full access to the magazine’s online archive. After you subscribe, you will be asked to fill in a brief form requesting an email address, a password, and your postal address. You will then be granted access to the archive and a monthly copy of the print edition of the magazine.

Note that the in-app library goes back only to the November 2013 issue. Other issues must be accessed on the magazine’s website.

Buyers of single issues do not receive archive access.

I’m an international subscriber. How do I sign up for archive access?

For the moment, please email app@harpers.org with your email address, receipt, or account number, and we’ll send you a password. Our apologies for the inconvenience.

Please note that the print edition of the magazine is sent only to app subscribers in the United States and Canada.


NAVIGATING THE APP

How do I navigate through the app?
How about within stories?
How do I archive an issue, or restore one I already archived?


How do I navigate through the app?

To flip sequentially between articles:

• Swipe right to left to move sequentially through the articles

• Tap the screen and use the arrows at the bottom of the screen.

To jump to another section or article:

• Tap the | icon on the left-hand side of the screen (tablet) or select Contents (phone)

• Navigate to the table of contents page near the start of the issue and tap on an article

To jump back to the library, press your device’s back-arrow button.

How about within stories?

• Scroll downward as you would a normal web page. To go back to the start of an article, tap the top of the screen.

• Tap on images to view them at full size and flip through galleries within stories.

• Tap on images within galleries to turn captions on and off, and tap the X button to return to the article.

• To view an author’s biography, tap the screen, then tap the “i” button

• To share a link to the web version of an article, tap the screen then tap the share icon. Note that for most articles, a subscription will be required to read the full text.

How do I delete an issue, or restore one I already archived?

To delete an issue, select the trash can beside it in the library. Subscribers can downloaded old issues at any time.


MANAGING YOUR ACCOUNT

How do I change my password for signing in to the archive?
How do I change my email address for signing in to the website archive, or my postal address for the print edition?
How do I stop delivery of the print edition?
I subscribed through the app and created a password. Why can’t I access the website?
I subscribed through the app and turned down archive access and the print edition at first. How do I get it now?


How do I change my password for signing in to the website archive?

Please visit harpers.org/changepassword.

How do I change my email address for signing in to the website archive, or the postal address for the print edition?

Please email customer service at harpersdigital@cdsfulfillment.com, or call 1-800-444-4653. Explain that you’re subscribed through the Harper’s Android app, and provide with your new address and old address.

Note that this email address is for subscribers who purchased an Android subscription through Tugboat Yards only. Print subscribers can change their postal addresses by signing into Customer Care.

I only want access to the archive. How do I stop delivery of the print edition?

Please email customer service at harpersdigital@cdsfulfillment.com, or call 1-800-444-4653. Be sure to explain that you’re subscribed to the magazine through the Android app.

I signed up for archive access through my Android device. Why can’t I access the archive on Harpers.org?

You should be able to access the archive immediately after sending your information. If it isn’t working, please email app@harpers.org and provide the registered email address (if it’s different from the one you’re contacting us with), a description of the error message you’re receiving, and information about what browser you’re using and what platform you’re on.

I subscribed through the app and turned down archive access and the print edition at first. How do I get it now?

Go to the library by tapping your device’s back button. Select Access Harper’s everywhere and fill out the form.

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