The Harper’s Magazine app

The Harper’s Magazine app is now available for iOS in the iTunes store, and will be available soon for Android in the Google Play store.

 

HELP / FREQUENTLY ASKED QUESTIONS

About the app
Using the app
Managing your account


ABOUT THE APP

How do I access the app?
What devices does the app support?
How do I subscribe or buy an issue of the magazine through the app?
Do I get access to the archive on Harpers.org if I subscribe through the app?
I’m an international subscriber. How do I sign up for archive access?
What about the Nook, Kindle Fire, and other devices?

How do I access the app? (back ?)

For iOS: Download from the iTunes store

The app and all issues of the magazine are free for subscribers to the print edition. Other readers can download the app and buy single copies of the magazine or subscribe there.

To subscribe to the print edition and gain instant access to the digital version of the magazine, please visit our subscription page.

What devices does the app support? (back ?)

The iOS app works on iOS 6 and iOS 7, which are supported by the iPad 2 and later Apple tablets, the iPhone 3GS and up, and the fourth-generation iPod touch and up.

How do I subscribe or buy an issue of the magazine through the app? (back ?)

On your tablet: Tap the | icon to open the drawer. To subscribe, select Subscribe; to buy an issue, select Back Issues.

On your phone: Tap the screen. Select Contents. To subscribe, select Subscribe; to buy an issue, select Back Issues. 

Do I get access to the archive on Harpers.org if I subscribe through the app? (back ?)

All in-app subscribers receive full access to the magazine’s online archive. After you subscribe, you will be asked to fill in a brief form requesting an email address, a password, and your postal address. You will then be granted access to the archive and a monthly copy of the print edition of the magazine.

Note that the in-app library goes back only to the November 2013 issue. Other issues must be accessed on the magazine’s website.

Buyers of single issues do not receive archive access

I’m an international subscriber. How do I sign up for archive access? (back ?)

For the moment, please email app@harpers.org with your email address, receipt, or account number, and we’ll send you a password. Our apologies for the inconvenience.

Please note that the print edition of the magazine is sent only to app subscribers in the United States and Canada.

What about the Nook, Kindle Fire, and other devices? (back ?)

We are available in the Nook newsstand in a non-app, image-based format, and for many other platforms via Zinio. We do not currently offer a Kindle edition. Note that Nook and Zinio subscribers do not receive archive access with their subscriptions.


USING THE APP

How do I navigate through the app?
How about within stories?
How do I archive an issue, or restore one I already archived?

How do I navigate through the app? (back ?)

To flip sequentially between articles:

• Swipe right to left to move sequentially through the articles 

• Tap the screen and use the arrows at the bottom of the screen.

To jump to another section or article:

• Tap the | icon on the left-hand side of the screen (tablet) or select Contents (phone)

• Navigate to the table of contents page near the start of the issue and tap on an article

How about within stories? (back ?)

• Scroll downward as you would a normal web page. To go back to the start of an article, tap the top of the screen.

• Tap on images to view them at full size and flip through galleries within stories.

• Tap on images within galleries to turn captions on and off, and tap the X button to return to the article.

• To view an author’s biography, tap the screen, then tap the “i” button

• To share a link to the web version of an article, tap the screen then tap the share icon. Note that for most articles, a subscription will be required to read the full text.

How do I archive an issue, or restore one I already archived? (back ?)

Issue archiving is handled automatically. Typically the most recent issue and the last one being read are will remain in the app unless you’re very low on disk space. Old issues can be re-downloaded at any time.


MANAGING YOUR ACCOUNT

How do I manage my account?
How do I change my password for signing in to the archive?
How do I change my email address for signing in to the archive?
How do I change my postal address for the print edition?
How do I stop delivery of the print edition?
I subscribed through the app and created a password. Why can’t I access the website?
I subscribed through the app and turned down archive access and the print edition at first. How do I get it now?
How do I restore a subscription I bought through the iTunes store?
Who do I contact with other questions or concerns?

How do I manage my account? (back ?)

From within an issue, open the drawer by tapping the | icon (tablet) or tapping the screen and clicking Contents (phone). Select Back Issues. From there, you can manage your issues or, if you have other concerns, select Manage Subscription, where you can view your account number and contact Customer Care.

Harper's iPad back issues

How do I change my password for signing in to the website archive? (back ?)

Please visit harpers.org/changepassword.

How do I change my email address for signing in to the website archive? (back ?)

Please email harpersdigital@cdsfulfillment.com with your new address, your old address, and your account number, which you can find under Manage Subscription in the app.

Note that this email address is for in-app subscribers only. Print subscribers can change their postal addresses by signing into Customer Care.

How do I change my postal address for the print edition? (back ?)

Please email harpersdigital@cdsfulfillment.com with your new address, your old address, and account number, which you can find under Manage Subscription in the app.

Note that this email address is for in-app subscribers only. Print subscribers can change their postal addresses by signing into Customer Care.

How do I stop delivery of the print edition? (back ?)

Please email harpersdigital@cdsfulfillment.com with your request. For faster service, include your postal address and your account number, which you can find under Manage Subscription in the app.

I subscribed through the app and created a password. Why can’t I access the website? (back ?)

You should be able to access the archive immediately after sending your information. If it isn’t working, please email app@harpers.org with your account number (under Manage Subscription in the app), the registered email address (if it’s different from the one you’re contacting us with), a description of the error message you’re receiving, and information about what browser you’re using and what platform you’re on. 

I subscribed through the app and turned down archive access and the print edition at first. How do I get it now? (back ?)

From within an issue, open the drawer by tapping the | icon (tablet) or tapping the screen and clicking Contents (phone). Select Back Issues. Select Manage Subscription. Enter your account number, email/password combination, or name and address.

How do I restore a subscription I bought through the iTunes store? (back ?)

From within an issue, open the drawer by tapping the | icon (tablet) or tapping the screen and clicking Contents (phone). Select Back Issues. Select Already a Subscriber? Select Restore Apple Subscription and enter your Apple ID.

Who do I contact with other questions or concerns? (back ?)

Please email app@harpers.org, and we’ll be happy to help. Be as specific as possible when describing any errors you’re experiencing: tell us what device you’re using, what operating system you’re running, and what behavior you’re seeing.

Note that we are unable to provide phone support for the app. We typically respond to email inquiries within two business days.

  • Jimmy Lambert

    Can not access subscription through app?
    Message says authentication service unavailable.
    Assistance please

  • Jason Burns

    I have a print subscription and when I try to get the digital copy via my iPhone the system does not recognize my address or my account number.

  • Marilyn Welch

    I am a subscriber for print ed. Tried 3 times to download the Dec issue and at the end of download got ERROR message with no explanation. This was on my iPad. Also how do I delete the April 2013 issue.

  • msangerman

    I guess I’m lucky – no problems, works well..

  • Eric Buonamassa

    I have been a Harper’s subscriber for many years. I would like to see back issued on my ipad, but it only have ad an option to view the last two months’ issues. Also, I can’t seem to figure out how to download the current issue (January). Please advise.

    • http://harpers.org/ Harper’s Magazine

      The January issue will be available later today. The magazine’s archive is not available in the app — only the issues starting from the time it launched.

  • Dan

    I am subscribed thru Zinio. Can I access Harpers through the app?

    • http://harpers.org/ Harper’s Magazine

      I’m afraid not. Zinio is a separate company from us, and we want to encourage subscribers to use the app we developed, so the best option there is either to switch over when your subscription is done, or else cancel with Zinio and sign up inside the app. I believe you will receive a refund for the remaining issues on your Zinio subscription.

  • Zedley

    How do I remove an issue from the device? I’m at a loss.

    • http://harpers.org/ Harper’s Magazine

      Issue archiving is handled automatically. Typically the most recent issue and the last one being read are will remain in the app unless you’re very low on disk space. We’ll be adding the ability to delete an issue manually in a future update to the app.

  • Yossi

    How do I remove a read issue from my iPad?

  • glitteratti

    Any ETA on the android app?

    • http://harpers.org/ Harper’s Magazine

      We’re previewing it with the developer early next week; hoping to release within a couple of weeks. Sorry for the delay!

      • wes

        any updates on this?

        • http://harpers.org/ Harper’s Magazine

          Last rounds of debugging and quality assurance will be happening soon — sorry once again for the delay.

          • glitteratti

            Still waiting……….

          • http://harpers.org/ Harper’s Magazine

            We’re sorry—the Android app is essentially finished from a design perspective, but unlike with iOS we have to set up our own newsstand to sell it. Integrating this with our existing subscriber database has thrown more roadblocks our way than expected, and we don’t want to launch without being sure it’s going to work properly. We’re SO CLOSE though.

          • Jacoby

            How many days close are you? Under 10? 10-20? Over 20?

  • Matthieu Fabre

    Your app is really nice, i apreciate the way you developed it. In coherence with the print edition’s “atmosphere”.
    I’m French and I discovered the Harper’s magazine last year on the train in the south of France. A passenger (probably american) forgot its Harper’s on my seat. So I began to read. The first article I read was an untitled poem by Hafiz. I was amazed, I subscribe the day after and now I’m waiting for my issue every single month. I read it on the parisian subway going to work every morning (I am a slow reader because I struggle reading in English). Your magazine changed my life in a way, I learned a lot thanks to it. Thank you very much for that !
    Warm regards from Paris ;)
    Matthieu

  • wmbrainiac

    man, no offense, but acquiring and reading new issues of my subscription on my iPad totally blows. have your people look at the New Yorker app. works like a charm, gives me more control over holding in memory or archiving as many issues as i want. meanwhile, my harper’s app seems to sit and do nothing. it says it’s downloading, but there’s no evidence of progress at all after twenty minutes. and i pay a premium for fast broadband…

    • Leah

      Absolutely right. Same thing happens to me every time. I keep trying and, for no consistent reason that I can ID, the new issue will start to actually download & complete in seconds. Frustrating.

    • msangerman

      Agreed. Although I’m happy to have Harpers on my ipad – I’m very surprised at how clumsy the interface is. As mentioned, The New Yorker has done it right, Harpers has not. I’m hoping you’ll do a complete overhaul. Until you do I’ll stick to the hard copy.

      • http://harpers.org/ Harper’s Magazine

        Hi everyone,

        Thanks for your feedback. If I can offer a modest defense, the New Yorker’s app has been out for several years now, and it wasn’t perfect out of the gate. If I’m not mistaken, their interface takes advantage of years of refinement on the part of Adobe.

        That said, we fully agree that ours needs improvement—we’re working out specs for a 2.0 that will include a landing page with clearer navigation and a library that allows archiving and does a better job of indicating download progress.

        As for downloading issues, we’re constantly working to improve this. The vast majority of issues are downloading smoothly, but if you’re having problems, please send us an email at app@harpers.org so that we can diagnose them and try to offer a fix.

  • Mschulz

    Four months and I still can’t download an issue. I want my money back.

  • Bails

    I feel like an idiot…there is a way to make the typography smaller, yes? Someone please tell me how!

    • http://harpers.org/ Harper’s Magazine

      Also on the roster for the next version of the app. The type in portrait is smaller than in landscape, so rotating the device might do the trick.

  • Jason E.

    Is there any possibility of a windows phone app being released in the foreseeable future?

    • http://harpers.org/ Harper’s Magazine

      Not likely, I’m afraid. We’re keeping an eye on the growth of the market, but at the moment the resources required to create an app for a new platform are prohibitive. We’re hoping to launch a web edition later this year that might work with Windows phones. It’s a ways off though — we’ve got to get the Android version up and running, and running smoothly, first.

  • penndelnj

    Any update on the promised tool to allow manual archiving of downloads?

    • http://harpers.org/ Harper’s Magazine

      Sorry about the delay. It’s still top of mind for us, but as another commenter notes, we’re behind on the Android release. We’re in final quality assurance on that, and once it’s done the next iOS update will be our first priority. It should be within the next two months. (Ironically we’ve had to solve this problem on Android, but it’s easier there.)

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