SIGN IN to access Harper’s Magazine
1. Sign in to Customer Care using your account number or postal address.
2. Select Email/Password Information.
3. Enter your new information and click on Save My Changes.
Subscribers can find additional help here. Not a subscriber? Subscribe today!
HELP / FREQUENTLY ASKED QUESTIONS
If your question isn’t answered below, please email firstname.lastname@example.org and we’ll be happy to help. Be as specific as possible when describing any errors you’re experiencing: tell us what device you’re using, what operating system you’re running, and what behavior you’re seeing.
Note that we are unable to provide phone support for the app. We typically respond to email inquiries within two business days.
How do I get the app?
What devices does the app work on?
How do I subscribe or buy an issue of the magazine through the app?
Do I get access to the archive on Harpers.org if I subscribe through the app?
I’m an international subscriber. How do I sign up for archive access?
Download it from the iTunes store.
The app and all issues of the magazine are free for subscribers to the print edition. Other readers can download the app and buy single copies of the magazine or subscribe there.
To subscribe to the print edition and gain instant access to the digital version of the magazine, please visit our subscription page.
The iOS app works on iOS 6 and iOS 7, which are supported by the iPad 2 and later Apple tablets, the iPhone 3GS and up, and the fourth-generation iPod touch and up.
On your tablet: Tap the | icon to open the drawer. To subscribe, select Subscribe; to buy an issue, select Back Issues.
On your phone: Tap the screen. Select Contents. To subscribe, select Subscribe; to buy an issue, select Back Issues.
All in-app subscribers receive full access to the magazine’s online archive. After you subscribe, you will be asked to fill in a brief form requesting an email address, a password, and your postal address. You will then be granted access to the archive and a monthly copy of the print edition of the magazine.
Note that the in-app library goes back only to the November 2013 issue. Other issues must be accessed on the magazine’s website.
Buyers of single issues do not receive archive access
For the moment, please email email@example.com with your email address, receipt, or account number, and we’ll send you a password. Our apologies for the inconvenience.
Please note that the print edition of the magazine is sent only to app subscribers in the United States and Canada.
To flip sequentially between articles:
• Swipe right to left to move sequentially through the articles
• Tap the screen and use the arrows at the bottom of the screen.
To jump to another section or article:
• Tap the | icon on the left-hand side of the screen (tablet) or select Contents (phone)
• Navigate to the table of contents page near the start of the issue and tap on an article
• Scroll downward as you would a normal web page. To go back to the start of an article, tap the top of the screen.
• Tap on images to view them at full size and flip through galleries within stories.
• Tap on images within galleries to turn captions on and off, and tap the X button to return to the article.
• To view an author’s biography, tap the screen, then tap the “i” button
• To share a link to the web version of an article, tap the screen then tap the share icon. Note that for most articles, a subscription will be required to read the full text.
Issue archiving is handled automatically. Typically the most recent issue and the last one being read are will remain in the app unless you’re very low on disk space. Old issues can be re-downloaded at any time.
If you find that the archiving isn’t working as it should, delete the app, reinstall it, and reauthenticate your subscription. This will clear all old issues.
We will be including manual archiving in an update scheduled for this summer.
How do I manage my account?
How do I change my password for signing in to the archive?
How do I change my email address for signing in to the website archive, or my postal address for the print edition?
How do I stop delivery of the print edition?
I subscribed through the app and created a password. Why can’t I access the website?
I subscribed through the app and turned down archive access and the print edition at first. How do I get it now?
How do I restore a subscription I bought through the iTunes store?
How do I get a refund for my Apple Newsstand subscription to Harper’s?
From within an issue, open the drawer by tapping the | icon (tablet) or tapping the screen and clicking Contents (phone). Select Back Issues. From there, you can manage your issues or, if you have other concerns, select Manage Subscription, where you can view your account number and contact Customer Care.
Please visit harpers.org/changepassword.
Please email customer service at firstname.lastname@example.org, or call 1-800-444-4653. Explain that you’re subscribed through the Harper’s Android app, and provide with your new address and old address.
Note that this email address is for subscribers who purchased an Android subscription through Tugboat Yards only. Print subscribers can change their postal addresses by signing into Customer Care.
Please email email@example.com with your request. For faster service, include your postal address and your account number, which you can find under Manage Subscription in the app.
You should be able to access the archive immediately after sending your information. If it isn’t working, please email firstname.lastname@example.org with your account number (under Manage Subscription in the app), the registered email address (if it’s different from the one you’re contacting us with), a description of the error message you’re receiving, and information about what browser you’re using and what platform you’re on.
From within an issue, open the drawer by tapping the | icon (tablet) or tapping the screen and clicking Contents (phone). Select Back Issues. Select Manage Subscription. Enter your account number, email/password combination, or name and address.
From within an issue, open the drawer by tapping the | icon (tablet) or tapping the screen and clicking Contents (phone). Select Back Issues. Select Already a Subscriber? Select Restore Apple Subscription and enter your Apple ID.
Apple’s policy is that all sales are final. To find out how to report an issue with your purchase, visit http://support.apple.com/kb/HT1933.
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