Harper’s Magazine for iOS

HELP / FREQUENTLY ASKED QUESTIONS

Getting the app
Navigating the app
Managing your account

If your question isn’t answered below, please email app@harpers.org and we’ll be happy to help. Be as specific as possible when describing any errors you’re experiencing: tell us what device you’re using, what operating system you’re running, and what behavior you’re seeing.

Note that we are unable to provide phone support for the app. We typically respond to email inquiries within two business days.


GETTING THE APP

How do I get the app?
What devices does the app work on?
How do I subscribe or buy an issue of the magazine through the app?
Do I get access to the archive on Harpers.org if I subscribe through the app?
I’m an international subscriber. How do I sign up for archive access?


How do I get the app?

Download it from the iTunes store.

The app and all issues of the magazine are free for subscribers to the print edition. Other readers can download the app and buy single copies of the magazine or subscribe there.

To subscribe to the print edition and gain instant access to the digital version of the magazine, please visit our subscription page.

What devices does the app work on?

The iOS app works on iOS 6 and iOS 7, which are supported by the iPad 2 and later Apple tablets, the iPhone 3GS and up, and the fourth-generation iPod touch and up.

How do I subscribe or buy an issue of the magazine through the app?

On your tablet: Tap the | icon to open the drawer. To subscribe, select Subscribe; to buy an issue, select Back Issues.

On your phone: Tap the screen. Select Contents. To subscribe, select Subscribe; to buy an issue, select Back Issues. 

Do I get access to the archive on Harpers.org if I subscribe through the app?

All in-app subscribers receive full access to the magazine’s online archive. After you subscribe, you will be asked to fill in a brief form requesting an email address, a password, and your postal address. You will then be granted access to the archive and a monthly copy of the print edition of the magazine.

Note that the in-app library goes back only to the November 2013 issue. Other issues must be accessed on the magazine’s website.

Buyers of single issues do not receive archive access

I’m an international subscriber. How do I sign up for archive access?

For the moment, please email app@harpers.org with your email address, receipt, or account number, and we’ll send you a password. Our apologies for the inconvenience.

Please note that the print edition of the magazine is sent only to app subscribers in the United States and Canada.


NAVIGATING THE APP

How do I navigate through the app?
How about within stories?
How do I archive an issue, or restore one I already archived?


How do I navigate through the app?

To flip sequentially between articles:

• Swipe right to left to move sequentially through the articles 

• Tap the screen and use the arrows at the bottom of the screen.

To jump to another section or article:

• Tap the | icon on the left-hand side of the screen (tablet) or select Contents (phone)

• Navigate to the table of contents page near the start of the issue and tap on an article

How about within stories?

• Scroll downward as you would a normal web page. To go back to the start of an article, tap the top of the screen.

• Tap on images to view them at full size and flip through galleries within stories.

• Tap on images within galleries to turn captions on and off, and tap the X button to return to the article.

• To view an author’s biography, tap the screen, then tap the “i” button

• To share a link to the web version of an article, tap the screen then tap the share icon. Note that for most articles, a subscription will be required to read the full text.

How do I archive an issue, or restore one I already archived?

Issue archiving is handled automatically. Typically the most recent issue and the last one being read are will remain in the app unless you’re very low on disk space. Old issues can be re-downloaded at any time.

If you find that the archiving isn’t working as it should, delete the app, reinstall it, and reauthenticate your subscription. This will clear all old issues.

We will be including manual archiving in an update scheduled for this summer. 


MANAGING YOUR ACCOUNT

How do I manage my account?
How do I change my password for signing in to the archive?
How do I change my email address for signing in to the website archive, or my postal address for the print edition?
How do I stop delivery of the print edition?
I subscribed through the app and created a password. Why can’t I access the website?
I subscribed through the app and turned down archive access and the print edition at first. How do I get it now?
How do I restore a subscription I bought through the iTunes store?
How do I get a refund for my Apple Newsstand subscription to Harper’s?


How do I manage my account?

From within an issue, open the drawer by tapping the | icon (tablet) or tapping the screen and clicking Contents (phone). Select Back Issues. From there, you can manage your issues or, if you have other concerns, select Manage Subscription, where you can view your account number and contact Customer Care.

Harper's iPad back issues

How do I change my password for signing in to the website archive?

Please visit harpers.org/changepassword.

How do I change my email address for signing in to the website archive, or my postal address for the print edition?

Please email customer service at harpersdigital@cdsfulfillment.com, or call 1-800-444-4653. Explain that you’re subscribed through the Harper’s Android app, and provide with your new address and old address.

Note that this email address is for subscribers who purchased an Android subscription through Tugboat Yards only. Print subscribers can change their postal addresses by signing into Customer Care.

How do I stop delivery of the print edition?

Please email harpersdigital@cdsfulfillment.com with your request. For faster service, include your postal address and your account number, which you can find under Manage Subscription in the app.

I subscribed through the app and created a password. Why can’t I access the website?

You should be able to access the archive immediately after sending your information. If it isn’t working, please email app@harpers.org with your account number (under Manage Subscription in the app), the registered email address (if it’s different from the one you’re contacting us with), a description of the error message you’re receiving, and information about what browser you’re using and what platform you’re on. 

I subscribed through the app and turned down archive access and the print edition at first. How do I get it now?

From within an issue, open the drawer by tapping the | icon (tablet) or tapping the screen and clicking Contents (phone). Select Back Issues. Select Manage Subscription. Enter your account number, email/password combination, or name and address.

How do I restore a subscription I bought through the iTunes store?

From within an issue, open the drawer by tapping the | icon (tablet) or tapping the screen and clicking Contents (phone). Select Back Issues. Select Already a Subscriber? Select Restore Apple Subscription and enter your Apple ID.

How do I get a refund for my Apple Newsstand subscription to Harper’s?

Apple’s policy is that all sales are final. To find out how to report an issue with your purchase, visit http://support.apple.com/kb/HT1933.

  • res2000

    Although the FAQ says that old issues will be archived automatically, I now have a total of 8 issues stored on my iPhone’s versions of the Harper’s App. I believe you indicated that you will be adding the ability to manually delete or archive older issues in an update to the iOS app. Any idea when that update will be out? Is there any other way I can get some of these older issues off my phone. They are using almost 10% of my total storage.

    • http://harpers.org/ Harper’s Magazine

      It’ll be the first priority in the next major update, which we’ll be starting on as soon as we get a bug-fix update released this week.

      The short-term solution is mildly annoying, unfortunately — delete the app and reinstall it.

  • JFC

    it’ll be part of the update after the one you’re working on now is done? you’d think being able to manually manage your issues would have been a no-brainer function from day 1, yet people have been asking about this for months and it still isn’t fixed. JFC, smgdh.

  • FG

    i just downloaded the app to both Android & ipad

    android works fine after entering my sub #

    IOS gives me the latest issue only & wants 6.99 for past issues ??!!
    Tried to reg via address & it says account not found.
    I’ve been a consistent subscriber for 30 years, BTW

    Frank in Toronto

    P.S. You need a win 8.1 app

    • http://harpers.org/ Harper’s Magazine

      Hi there,

      Yes, that’s a bug in the OS app, related to the way our fulfillment house stores renewal dates. We sent an update to Apple last week; as soon as it’s approved you’ll be able to download a fix that should give you access to all app back issues.

      No plans for Windows at the moment — market share’s still pretty low, despite the fact that the Surface looks to be a pretty good tablet.

  • FG

    Correction iOS only gives me the Apr 2013 preview ;Android recognizes my sub # and gives me all recent issues

    • http://harpers.org/ Harper’s Magazine

      It sounds as though you either aren’t logged in on iOS or that the bug I mentioned below is responsible. (It would depend on your renewal date.) If you can please email app@harpers.org and provide us with your account number, if you have it, or the email address you’re using to sign in, we can investigate further.

  • moiraine

    Hi, is there a way to archive read past issues so that the app doesn’t take up a ton of storage?

    • http://harpers.org/ Harper’s Magazine

      Not yet, unfortunately. We’d relied in building the app on Apple’s auto-archiving function in Newsstand, however it has proved unsatisfactory. It’s our top priority in 2.0. If you find that your device isn’t deleting old issues in a timely manner, the best thing to do is delete the app and reinstall. It’s not a great solution but it’s the best we’ve got at the moment.

  • Guest

    The ios app seems to be really bad at remembering where I am on a page, and even worse at what article I’m reading. It gets to be that I’m looking things up in safari, and when I go back to the article the app refreshes and I have to choose the article from the menu and scroll to my position, every time!

    Will this be fixed?

  • John

    This is unconscionable. I already swallowed the bitter pill of paying significantly more for the digital version than the print only to find that it doesn’t work. I have tried reinstalling and everything. It even freezes when I try to click “Already a Subscriber.” Furthermore, I’m trapped in some Kafkaesque hell of being unable to report a problem to iTunes. I don’t care what iTunes’ or your policy is, you sold a product that is 0% functional which is a breach of contract. Fix this ASAP or refund my money. If it’s broken, don’t sell it.

    • http://harpers.org/ Harper’s Magazine

      We’re not getting reports of problems from other users (and the iOS edition costs the same as the print edition). Please email app@harpers.org and we’ll do our best to help you out.

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