Frequently Asked Questions
Where’s my Harper’s? (back ?)
Once you’ve subscribed, you can use your account information to log in to Harper’s.org and instantly access the latest issue, as well as our entire 166-year archive.
It normally takes six to eight weeks for the first print issue of a new subscription to arrive, and can take up to twelve weeks outside of the United States. If you’ve been waiting longer than that, please fill out our support form in the Customer Care area or contact customer service at firstname.lastname@example.org or 1-800-444-4653.
How do I change my mailing address? (back ?)
Log in to your subscriber account. You’ll need one of:
• Your email address and password.
• The mailing address we have on file.
• Your subscription number (after “PRS” on your mailing label).
Who do I contact about a billing problem? (back ?)
How do I create a login to access the Harper’s archive? (back ?)
If you’ve provided us with an email address and password, you can log in using the box at the top left of any page on Harpers.org.
If you haven’t yet provided us with an email address and password, you create a login by following these steps:
1. Log in to your subscriber account using your mailing address or your subscriber number (after the letters PRS on your mailing label).
2. Select Email/Password information.
3. Add an email address and password, then saving your changes.
4. Sign in using the box at the top left of Harpers.org.
If you experience problems, please email email@example.com and let us know exactly what error you’re encountering.
Please note that we are unable to provide phone support for Harpers.org. We generally respond to email inquiries within twenty-four hours, and often sooner.
How do I find out or change my email address or password? (back ?)
Sign in to your subscriber account using your mailing address or your subscriber number (after the letters PRS on your mailing label). Select Email/Password Information. Save your changes.
I forgot my password. How do I reset it? (back ?)
Reset your password by signing in to your account with your mailing address or subscriber number (after the letters PRS on your mailing label). Select Email/Password Information. Save your changes.
How do I find out my account number? (back ?)
Your account number is the ten-digit number shown after the letters PRS on your mailing label:
Why am I getting an “Email not unique” error when I try to sign in? (back ?)
This error occurs when you have an older subscription under the same address. Please email firstname.lastname@example.org and let us know what email address is returning the error. We should be able to fix the problem within one business day; in the meantime, let us know if there’s a particular article you need and we’ll send you the PDF.
Why don’t my old username and password work? (back ?)
Until October 2012, we maintained a separate user database for Harpers.org. We couldn’t transfer your old password because we had heavily encrypted it for security reasons. We apologize for the inconvenience, but guarantee you a smoother experience when you want to renew, update your subscription, or read articles on Harpers.org in the future.
Why won’t your PDFs download? (back ?)
If you’re clicking on the button and nothing is happening, chances are the problem relates to your browser’s handling of PDF files. Try right-clicking the button and selecting save as.
If you’re getting a specific error, please email email@example.com with the URL for the story and we’ll fix the link.
I subscribe through Zinio. Why won’t the site accept my email address? (back ?)
Zinio is a third-party vendor, separate from Harper’s Magazine. In order to access the archive, you must
subscribe to the print version of Harper’s.
Who do I contact about missing archive pages? (back ?)
Please email firstname.lastname@example.org.
Who do I contact about reprint rights? (back ?)
Please email Virginia L. Navarro at email@example.com.
How do I get copies of an image or story from the old Harper’s Weekly? (back ?)
Harper’s Magazine does not have copies of Harper’s Weekly. We suggest trying harpweek.com.
Why did I receive spam from you? (back ?)
Harper’s Magazine subscriptions are managed by a company called CDS Fulfillment, which operates buysub.com. Any email that asks you to visit buysub.com or w1.buysub.com originates from Harper’s.
If you received any other email asking for money that appears to originate from harpers.org, it used a spoofed “FROM” address. It is quite easy for any spammer to fake an originating address and, while we regret that digital mountebanks can abuse our domain name in this fashion, nothing can be done to stop them.
Examining the header of the mail file will make it clear that this email at no point passed through our servers. Harper’s Magazine has a strict policy for contacting our subscribers via email and follows it carefully.
What is your cancellation policy? (back ?)
Your order is protected by our money-back guarantee. You can cancel your subscription at any time, and receive a full refund on the rest of your subscription. You may cancel any time by contacting our Customer Care team at PRScustserv@cdsfulfillment.com or 1-800-444-4653.