That said, there are some biggish holes in my documentation of this ordeal, most of them pertaining to its initial years. Some of the materials I compiled for a brief earlier dispatch on the topic have become difficult to locate. The vanishing of hard, putatively fact-checkable evidence into the quicksand of daily life and (especially) the internet is, perhaps, frustrating to those with law-and-order minds. It is also, I’m afraid, thematically appropriate.
According to an American Express spokesperson, “If we determine there’s still an identity theft risk after all verification methods to authenticate a Card Member are exhausted, we may ask the Card Member to provide notarized documents and send them to American Express.” All such procedures, the spokesperson asserted, were meant to protect the “identity and information” of cardholders. She also noted that the extent of the company’s investigations would depend “on the severity of losses.”