From the website mcbroken.com, which tracks broken McDonald’s ice-cream machines across the United States. The machines break down frequently, and McDonald’s franchises are obligated to hire a certified repair person from the machine’s manufacturers. The figures below reflect the percentage of broken machines as of August 24, 2021.
| city | percentage broken |
| Washington | 23 |
| New York City | 22 |
| Dallas | 20 |
| Phoenix | 19 |
| Philadelphia | 15 |
| San Antonio | 15 |
| Houston | 13 |
| Seattle | 13 |
| San Diego | 12 |
| San Francisco | 7 |
| Los Angeles | 6 |
| Chicago | 5 |
| San Jose | 4 |
| Boston | 0 |
